Terms & Conditions

Coaching services are designed for individuals aged 18 and over. Users under 18 should seek parental or guardian consent before participating.

All payments are processed via Stripe. Prices are listed in GBP and are subject to change. Payment is required in advance of services. A receipt will be provided upon confirmation.

You may cancel a coaching session with at least 24 hours’ notice. Sessions missed or cancelled with less than 24 hours’ notice may be forfeited.

Refunds are not typically provided once a coaching package has commenced, except in line with your consumer rights under UK law. You have a 14-day cooling-off period after purchase, provided the coaching has not yet begun.

All personal information and coaching discussions are treated confidentially, except where disclosure is required by law or for credentialing purposes (e.g. with the International Coaching Federation, where only your name and contact details may be shared).

We collect and use your data in accordance with our Privacy Policy. By using this site or signing up for coaching, you consent to the collection, storage, and processing of your personal information.

You agree to use the site for lawful purposes and not to misuse or attempt to gain unauthorised access to any part of the platform or related systems.

All content on this site, including text, images, resources, and logos, is the intellectual property of Lead & Relate or its licensors. You may not reproduce or distribute this content without permission.

Our aim is to provide you with the best possible coaching services, however Coaching results vary by individual. We do not guarantee specific outcomes. Lead & Relate is not liable for any decisions you make or actions you take based on the coaching provided.

We use third-party services including Stripe, Google Analytics, Systeme.io, Make.com, Zapier, and Breakcold CRM. We are not responsible for the terms, functionality, or security of these services.

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England.