Terms & Conditions

Business Name: Lead & Relate (trading name of Shaun Phillips)

Address: 4 St Lukes Place, Wellington Road, St Albans, Hertfordshire, AL1 5NH, United Kingdom

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of leadandrelate.com and any coaching services or programs provided through the website. By accessing or using this site, you agree to be bound by these Terms.

2. About Us

Lead and Relate is operated by Shaun Phillips as a sole trader, providing coaching services to individuals and organisations with a focus on leadership, well-being, and social impact.

3. Coaching Services

Coaching is a professional relationship that supports clients in achieving personal or professional goals. It is not therapy, counselling, or medical advice. Clients are responsible for their own decisions and actions resulting from coaching sessions.

4. Eligibility

Coaching services are designed for individuals aged 18 and over. Users under 18 should seek parental or guardian consent before participating.

5. Payments & Bookings

All payments are processed via Stripe. Prices are listed in GBP and are subject to change. Payment is required in advance of services. A receipt will be provided upon confirmation.

6. Cancellations & Refunds

You may cancel a coaching session with at least 24 hours’ notice. Sessions missed or cancelled with less than 24 hours’ notice may be forfeited.

Refunds are not typically provided once a coaching package has commenced, except in line with your consumer rights under UK law. You have a 14-day cooling-off period after purchase, provided the coaching has not yet begun.

7. Confidentiality

All personal information and coaching discussions are treated confidentially, except where disclosure is required by law or for credentialing purposes (e.g. with the International Coaching Federation, where only your name and contact details may be shared).

8. Data Protection

We collect and use your data in accordance with our Privacy Policy. By using this site or signing up for coaching, you consent to the collection, storage, and processing of your personal information.

9. Use of the Site

You agree to use the site for lawful purposes and not to misuse or attempt to gain unauthorised access to any part of the platform or related systems.

10. Intellectual Property

All content on this site, including text, images, resources, and logos, is the intellectual property of Lead & Relate or its licensors. You may not reproduce or distribute this content without permission.

11. Liability Disclaimer

Our aim is to provide you with the best possible coaching services, however Coaching results vary by individual. We do not guarantee specific outcomes. Lead & Relate is not liable for any decisions you make or actions you take based on the coaching provided.

12. Third-Party Services

We use third-party services including Stripe, Google Analytics, Systeme.io, Make.com, Zapier, and Breakcold CRM. We are not responsible for the terms, functionality, or security of these services.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England.

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© leadandrelate.com 2025

© leadandrelate.com 2025

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